Shipping policy

Shipping Policy

Backyardova is owned and operated by K Stewart Enterprise LLC.

This Shipping Policy is issued by K Stewart Enterprise LLC, the owner and operator of Backyardova.

Effective Date: August 25, 2026

1. Introduction

At Backyardova, we aim to provide a clear and reliable shipping experience. This policy explains how orders placed on backyardova.com are processed and delivered.

  • Service name: Standard Shipping

  • Price: Free shipping on all orders within the United States

  • Handling time: 1 to 3 business days

  • Transit time: 5 to 8 business days

  • Total delivery time: 6 to 11 business days

  • Destination: United States

  • Coverage: All products unless otherwise stated on the applicable product page

Any product with shipping exceptions or different shipping requirements will have those details clearly displayed on its product page and at checkout. These product-specific shipping terms will apply to that order.

2. Shipping Destinations

United States

  • We currently ship within the United States, including the 48 contiguous states, Alaska, and Hawaii, subject to product-specific shipping restrictions.

  • We do not ship to P.O. boxes that cannot accept carrier delivery.

  • Certain products may have destination restrictions or special shipping arrangements. Any applicable exceptions will be displayed on the product page and at checkout.

Future Expansion

We may expand our shipping destinations in the future. Any additional regions will be reflected in an updated version of this policy.

3. Shipping Costs

  • Standard Shipping: Free shipping on all orders within the United States.

Any product-specific shipping charges or exceptions will be clearly displayed on the applicable product page and at checkout before an order is completed.

Sales tax, where applicable, is calculated and displayed at checkout.

4. Order Handling and Delivery Time

Our estimated total delivery time is 6 to 11 business days from the date an order is placed. This includes:

  • Handling time: 1 to 3 business days

  • Transit time: 5 to 8 business days

Business days are Monday through Friday, excluding public holidays.

If an item requires additional processing or delivery time, the applicable details will be displayed on its product page and will override the general delivery estimates stated above.

Orders placed after 5:00 PM CST will be processed on the next business day.

5. Shipping Methods and Carriers

Orders are shipped through trusted national carriers. Depending on the destination, package size, and shipping requirements, we may use USPS, UPS, FedEx, or comparable delivery services.

Shipment Tracking

Every shipment includes tracking. Once your order has shipped, you will receive an email containing your tracking number and a link to monitor its delivery.

Insurance

Shipments are insured against loss or damage. Please contact us if you experience an issue with your delivery.

6. Order Tracking

After your order ships, you will receive an email containing your tracking number and a link to follow your shipment.

Please allow some time for tracking information to update after the carrier receives your package.

7. Delivery Issues

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window of 6 to 11 business days, please contact us at support@backyardova.com so we can assist.

Marked Delivered but Not Received

If your tracking information shows that your package was delivered but you have not received it, please:

  • Confirm that the shipping address provided at checkout is correct.

  • Check with neighbors or building management.

  • Contact us so we can assist with a delivery trace.

Damaged Packages

If your order arrives damaged, please:

We will review the issue and arrange an appropriate replacement or refund.

8. Missing Items

If an item is missing from your package, please contact us within 7 days of delivery. Include your order number and details of the missing item so we can investigate.

Depending on the circumstances, we will arrange to send the missing item or issue an appropriate refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Returned items must be unused, undamaged, and in their original packaging. Certain items may be excluded from returns.

Please review our full Return Policy for eligibility requirements and additional details.

  • Return shipping: Customers are responsible for return shipping costs on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.

  • Refund timing: Refunds are processed within 7 days after we receive and inspect the returned item, to the original payment method.

10. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delivery issues resulting from incorrectly entered addresses.

If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment. Additional reshipping fees may apply.

11. Contact

For shipping questions or assistance with an order, please contact us:

  • Email: support@backyardova.com

  • Phone: 6188165101

  • Address: 1301 E. 6th St. 2, West Frankfort, IL 62896, United States

  • Service hours: Monday to Friday, 9:00 AM to 5:00 PM CST

12. Changes to This Policy

We reserve the right to update this Shipping Policy from time to time. Any changes will take effect once posted on this page.

Thank you for shopping with Backyardova!