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Owned and operated by Backyardova, we are happy to assist with orders, product questions, or planning your perfect patio.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, send us a message and we will look into it.
What is your return policy?
We offer 30-day returns on eligible items. If your patio furniture set, pergola, or fire pit does not meet your expectations, visit our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or size?
Exchanges are handled on a case-by-case basis. Contact us within 30 days of delivery with your order number and the item you would like instead, and our team will walk you through the options.
What materials are your patio furniture sets made from?
Our collections feature a range of materials suited for outdoor use, including powder-coated steel, weather-resistant wicker, and UV-treated fabric cushions. Check each product page for specific material details and care instructions.
Do you offer assembly instructions for pergolas and gazebos?
Every pergola and gazebo ships with detailed, step-by-step assembly instructions. If you run into any questions during setup, our support team is available by email or phone to help you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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We aim to reply to every inquiry within 24 hours during business days.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
If something is not right, our 30-Day Returns window gives you time to decide with confidence.
